An airport that gets it

October 14, 2015

BCN, or El Prat, in Barcelona, Spain is my new favorite airport.   Instead of competing announcements, background music and CNN, it offers almost complete, blissful silence, relying on passengers to read the monitors to obtain the information they need.  And that information is doled out gradually and systematically — you’re led from security to your concourse, but gate information appears only shortly before boarding begins, allowing customers more time to shop and eat, and keeping the gate areas from becoming overcrowded with passengers booked on multiple flights.  Top that off with convenient, low-cost bus service direct to the center of the city, and you’ve got a winning travel experience and a good start to an international trip.