A business that gets it right

On a recent visit with family in Florida, I visited, for the first time, an outlet of a local chain of delis, TooJay’s, in Jupiter.  The meal and service were great, but the best part was when, at the end of our meal, a guy shows up with a beautiful platter of cake slices garnished with whipped cream and chocolate sauce, which we had not ordered.  When I told him he was at the wrong table, he corrected me by telling me the platter was a gift for us, though we were anything but regular customers.

In an age (well-documented on these pages) when businesses try to give their customers less than they expect, TooJay’s little lagniappe was more than a pleasant surprise.  Even though the coffees we all ordered to go with it probably covered the cost to the house of the cake, and ensured our server a larger tip, the unexpected gift put a lasting smile on my face, though cake is the last thing in the world I need.   Three cheers for TooJay’s!


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: